Location:
Highway 19, El Camino Plaza

Scope of Work: The Urgent Care Clinic provides medical evaluation and
management of urgent, self limited medical problems on a walk-in basis. Patients
are encouraged to return to their regular medical provider for maintenance of
chronic medical conditions that require continuity of care for optimal management.

Contact
Beth Greene, Manager 497-9036
Click Here for Departmental Phone Numbers

2003 Accomplishments:

• Number of Encounter up
  • Year 2002 = 3307
  • Year 2003 = 3958
  • This shows that we saw 651 more patients in 2003 than in 2002.

2003 Accomplishments (cont.)

• New Encounters down
  • Year 2002 = 1388
  • Year 2003 = 1263
  • This is not bad. This indicates that our returning patient number has increased.
• Established Encounters up
  • Year 2002 = 1956
  • Year 2003 = 2695
  • An increase of 739 patients. Also supporting the new encounter indicator.
• Enrolled Encounters up
  • Year 2002 = 1895
  • Year 2003 = 2257
  • Increasing by 362 encounters.
• Hired and promoted qualified Staff
  • Promoted employee to LPN position
  • Transferred RN to Employee Health Nurse
  • Hired MOA
• Training of Staff
  • MOA attended Coding training
  • Third Party Receipts Processor attended coding training
  • All staff Attended HIPPA Training
  • Provider attended Family Practice Seminar
• The biggest Accomplishment is that we have extended our Hours of operation to being open from 9am until 6pm Monday thru Friday.